Hayley Rowland
3
I booked a 2-hour kayak tour for me and my two kiddos (ages 14 and 10). I emailed this company days ahead of time to share that my son is Autistic and they confirmed they'd be able to assist us with our visit. Despite everything I did ahead of time, my son had a meltdown while on the kayak, partly because we were so separated from the group/tour guide, and partly because his fears just naturally kicked in. I ended up returning after only one-hour with my son (paid full-price, but it is what it is, as I knew we could get there and he wouldn't even want to try and I'd be out of the money already paid - it's happened before!), who was shaking he was so scared. It took me a while to fully calm him down, as well as settle myself, as I was rattled due to his meltdown. I was very thankful for the staff, particularly Ethan who helped us get into and out of the water, as well as another gentleman who helped tow my 14-year-old back to the shore.
However, I was so disappointed to receive my receipt and see this captured in their notes (not sure if they know that their customers can see this?). They did not ask me how the tour went, despite us returning early (clearly indicating an issue), nor how my Autistic son did. It honestly brought tears to my eyes to see this note because, as a parent of a kid with special needs, you always try your best. Not everything goes how you want it to go, and it DOES impact you as a mom because you want your kid to experience as much as possible, but you learn. This time, I was SO proud of my son for wanting to and trying to kayak, but I learned that he does not want to do it again. However, I learned that my daughter (14 y/o) absolutely LOVED it and WANTS to do it again!
I hope this business will learn from this and do better with all parents, especially those of us parenting by ourselves (kids with special needs or not), because we could all be blessed by additional supporters in our village, no matter how big or how small.